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The Museum with lights on at night

Accessibility Statement

Accessibility Statement 


The construction of the Jerusalem Museum of Tolerance was completed in 2023 and it seeks to be a home for open and relaxed discourse between people from Israel and all over the world. This is the reason why its four walls are open and fill the space with light that brings blessings and relaxation to the visitors. You are invited to read here about the vision of the Museum, the building in which it is located and its architecture. 

Accessibility on the Website 

The Internet is currently the largest database for freedom of information for all users, and disabled users in particular. As such, we place great importance on giving equal opportunity to people with disabilities to use the information presented on the website and allow for a better browsing experience. 

We strive to ensure that the digital services are accessible to people with disabilities, and therefore many resources have been invested to facilitate, as much as possible, the use of the website for people with disabilities, with the belief that every person deserves the right to live in equality, dignity, comfort and independence. 

The Museum's website is accessible in accordance with the instructions of the Israeli Standard (IS 5568) for content accessibility on the Internet at AA level and the international WCAG2.1 document. 

How does accessibility work on the website? 

There is an accessibility button on the website – clicking on the accessibility button enables the opening of the menu containing the accessibility buttons. After selecting a topic in the menu, wait for the page to load. 

The software works in the popular browsers Safari, Chrome, Firefox. The responsibility for the use and application of the website applies to the owners of the website and/or anyone on their behalf, including the content presented on the website, subject to the limitations and terms of use of the software. 

The accessibility option in the menu: 

Adjustment for keyboard navigation – providing the option of keyboard navigation 

Increase and decrease of website font 

Contrast adjustment – change of color contrast based on a dark background 

Contrast adjustment – change of color contrast based on a light background 

Adjustment of the website for the color blind 

Change of font to make it more readable 

Increase of display to about 200% 

Highlighting links on the website 

Presenting an alternative description for the pictures 

Accessibility statement 

Sending accessibility feedback 


Contacting the accessibility coordinator: 

If, while surfing the website, you encounter a difficulty concerning accessibility, the accessibility coordinator of the Museum is at your disposal through a variety of channels for inquiries on accessibility. We are happy to receive your feedback. 


Contact details of the Museum's accessibility coordinator and ways of contact: 

Name: Nissim Cohen 

Tel.: 054-4505699 


Address for delivery of mail: 32 Hillel Street, Jerusalem 


The physical accessibility arrangements of the Museum, the systems that serve it and related services: 

The Museum, the systems that serve it and the related services provided thereby are accessed in accordance with the provisions of the Equal Rights for Persons with Disabilities Law and the regulations promulgated thereunder. 


Interior of the Museum: 

  • Corridors are accessible throughout the Museum – the width of the corridors is no less than 130 cm, other than passages between light partitions and passages between permanent furniture. 
  • Accessible and marked doors throughout the Museum – free passage width at an opening no less than 80 cm net (for a double-winged door – 80 cm when first wing opens), other than places that are not required to be accessible such as ordinary toilets. There are functional surfaces on both sides of the doors as well as thresholds in the openings that create a bridge between the passages. In addition, the doors are equipped with door closers that create a resistance force and prevent slamming. 
  • Glass doors and glass walls are marked with a sticker in contrasting colors all across the Museum. 
  • Accessible stairwells – the stairwells contain warning signs (buttons) before descending stairs and a strip with visual contrast at the end of each step. In addition, there are hand grips that allow right or left hand grip, the ends of the grips are accessible and on the intermediate surfaces (landing) there is a sticker with Braille writing. 
  • Accessible elevators – 2 elevators for the service of the public, suitable for one wheelchair user and an accompanying person as well as an accessible service elevator. The elevators have an audio system that announces the floors and the buttons contain braille markings. 
  • Accessible toilets – 4 toilet cubicles that allow passage to the toilet on one side – a corner toilet cubicle and 2 toilet cubicles that allow passage to the toilet on two sides – a cubicle with a central toilet.
    The toilet cubicles contain an accessible entrance, handholds on the sides of the toilet and a sink and toilet at a height suitable for a wheelchair. The accessible toilets are located on the entrance floor inside the ordinary restrooms and on floor minus 1 and floor minus 2 in separate rooms adjacent to the ordinary restrooms. 
  • Number of special seats in the auditorium – 400 seats, out of which 8 seats are available for wheelchairs. 
  • There is an electric lift for going up to the stage. 
  • There is an infrastructure for hearing aids in the halls, such as speakers for the hard of hearing and headphones. 
  • There is appropriate signage with directions to the accessible areas of the Museum such as elevators, restrooms and information desk. 
  • An accessible service/information desk on the entrance floor that contains a dedicated microphone for the hard of hearing.

The area outside the Museum: 

  • Paths, roads and stairs outside the building are accessible, including railings, handholds, warning signs (buttons) on the floor for the visually impaired at the entrances and in front of the stairs. 
  • Accessible entrance and opening that allow wheelchair access. In addition, there are signs on the floor leading to the entrance. 
  • An accessible bomb shelter area with wheelchair access. 
  • Accessible path free of obstacles for the visually impaired, outside and inside the building. 

Disabled parking spaces: [the parking lot is on a public zoning plan that is subject to Jerusalem Municipality rates] 

  • The parking lot has a total of 320 parking spaces in a covered parking lot with 6 levels. 
  • The maximum height for vehicle entry to all levels of the parking lot is 1.8 meters. 
  • It is possible to park a high disabled vehicle on the entrance level to the parking lot only. 
  • 5 parking spaces were allocated for an ordinary disabled vehicle on the entrance level and on level minus 3 near the entrance to the elevator and another 3 parking spaces for a high disabled vehicle on the entrance level. 
  • The parking lot includes two accessible elevators, an accessible stairwell, an accessible toilet cubicle and an accessible path from the parking lot to Hillel Street. 

The systems of the Museum: 

  • Technological aids for the hard of hearing. 


The document was last updated on August 7th, 2023



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